FAQ

You should receive an order confirmation as soon as payment for your purchase has been completed. Ordinarily, this may take up to a few minutes. Please email us if you have still not received your order confirmation after 10 minutes so that we can get back to you as soon as possible.  
Email: support@sineyewear.com.au

Yes, we do accept returns that meet the below criteria:

• Delivery date of item is less than 30 days
• Item is in original, unused condition
• Customer has Order number

Please see our full returns policy here for more information

At SIN Eyewear, we are serious about providing quality products for our customers. However, if you for any reason you find a fault with our products we would like to know about it so that we can help you resolve the problem.

If your order was placed more than 30 days ago, or it was delivered outside of Australia, please contact our Customer Service team on 1300 237 425 (between 7am and 4.30pm AEST Monday to Friday) who will advise and assist with your return process.

We do not accept returns for change of mind purchases.

We do not accept returns on sale items unless the product is deemed defective by SIN Eyewear at the time of purchase.

SIN Eyewear warrants products against manufacturing defects in materials and workmanship for a period of 12months from the date of purchase. SIN Eyewear reserves the right to determine manufacturing defects and requires proof of purchase to qualify products as warrantable. If a product is deemed defective, SIN Eyewear will repair or replace the item at no cost to you. If you have paid for return shipping to return the damaged goods, we will reimburse the cost of shipping provided you have the original receipt of purchase for the return shipping.

SIN eyewear offers a 12-month limited warranty on all its eyewear. This warranty covers all manufacturing and assembly defects but excludes damage or deterioration caused by accident, negligence, and normal wear and tear, scratched, broken or missing lenses, lost screws, fading or peeling of frames.

If you have any issues, please feel free to contact us support@sineyewear.com.au.

Sunglasses need a bit of love, too. To make sure that your sunnies stay in excellent conditions, please:

1. Wash your sunglasses regularly in warm soapy water to clean your lenses and frame. Avoid all types of solvents and alcohol.
2. Always use a clean microfiber cleaning cloth to clean your sunglasses. Don’t use dirty or abrasive cloths which could damage the coatings on your lenses.
3. Make sure your sunglasses are completely dry before putting back into your case.
4. Never leave your sunglasses on the dashboard of a car, boat or in any direct sunlight.
5. Avoid contact with sea water, chlorine, sweat and sunscreen that can cause damage to the lenses.

Yes, we do ship overseas. Please enter your postcode and address at the checkout to accurately calculate International shipping rates. 

Unfortunately, we do not sell replacement lenses for our sunglasses.

Shipping will be calculated at checkout. Please supply the correct postcode for accurate delivery charges. We provide free shipping on orders over $70 in Australia.

Typically, all our orders are shipped within 1 business day.

Orders will be received in:

• Australian metro areas: 1-6 business days
• Australian regional areas: 2-9 business days
• Australian rural areas: 3-14 business days
• Australia NT: 6-7 business days
• Australia TAS: 5-7 business days
• New Zealand: 8-12 business days
• For international orders outside of Australia and New Zealand, please refer to the ‘Standard parcels’ column for your country on the AusPost website.

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service. Please email us at support@sineyewear.com.au to check on the progress of your order.

Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country’s customs policies, please contact your local customs office.

To use Afterpay you will need:

1. To be over 18 years of age
2. Have a verifiable and valid email address and mobile number
3. Use an authorised Australian credit or debit card to make the purchase

• Afterpay is now available for SIN Eyewear purchases online at sineyewear.com.au
• The funds required for your first payment to Afterpay must be available on your nominated card at the time of checkout.
• If you wish to return your Afterpay purchase, SIN Eyewear’s normal returns policy applies. Please note that Returns Cards are not available with Afterpay refunds.
• If a payment is due from you, but not received by Afterpay in accordance with the payment schedule, a late payment fee will be charged.

To see Afterpay’s complete terms, visit https://www.afterpay.com/en-AU/terms-of-service

You can contact us through our contact page! We will be happy to assist you.