FAQ



How do I know if my order was successful?

You should receive an order confirmation as soon as payment for your purchase has been completed. Ordinarily, this may take up to a few minutes. Please email us if you have still not received your order confirmation after 10 minutes so that we can get back to you as soon as possible.  
Email: SINsupport@pacificoptics.zohodesk.com

    Do you accept returns?

    Yes, we do accept returns that meet the below criteria:

    • Delivery date of item is less than 30 days
    • Item is in original, unused condition
    • Customer has Order number

    Please see our full returns policy here for more information

    Where should I send my returns?

    Please send all returns to

    Pacific Optics Pty Ltd.

    Attn: SIN Eyewear RETURNS
    1 Stanmore Road
    Yatala
    QLD 4207

    What if my product is faulty?

    At SIN Eyewear, we are serious about providing quality products for our customers. However, if you for any reason you find a fault with our products we would like to know about it so that we can help you resolve the problem.

    If your order was placed more than 30 days ago, or it was delivered outside of Australia, please contact our Customer Service team on +61 7 5631 1066 (between 7am and 4.30pm AEST Monday to Friday) who will advise and assist with your return process.

    What if I have Changed my Mind after purchase?

    We do not accept returns for change of mind purchases

    I bought a Sale item; can I get a refund?

    We do not accept returns on sale items unless the product is deemed defective by SIN Eyewear at the time of purchase.

    Does your product have a warranty?

    SIN Eyewear warrants products against manufacturing defects in materials and workmanship for a period of 12months from the date of purchase. SIN Eyewear reserves the right to determine manufacturing defects and requires proof of purchase to qualify products as warrantable. If a product is deemed defective, SIN Eyewear will repair or replace the item at no cost to you. If you have paid for return shipping to return the damaged goods, we will reimburse the cost of shipping provided you have the original receipt of purchase for the return shipping.

    SIN eyewear offers a 12-month limited warranty on all its eyewear. This warranty covers all manufacturing and assembly defects but excludes damage or deterioration caused by accident, negligence, and normal wear and tear, scratched, broken or missing lenses, lost screws, fading or peeling of frames.

    If you have any issues, please feel free to contact us SINsupport@pacificoptics.zohodesk.com

    How should I care for my sunglasses?

    Sunglasses need a bit of love, too. To make sure that your sunnies stay in excellent conditions, please:

    1. Wash your sunglasses regularly in warm soapy water to clean your lenses and frame. Avoid all types of solvents and alcohol.
    2. Let your sunglasses dry completely before putting back into your case.
    3. Never leave your sunglasses on the dashboard of a car, boat or in any direct sunlight.
    4. Always use a clean microfiber cleaning cloth to clean your sunglasses. Don’t use dirty or abrasive cloths which could damage the coatings on your lenses.

    Do you ship Internationally?

    Yes, we do ship overseas. Please enter your postcode and address at the the checkout to accurately calculate International shipping rates. 

    Do you Sell Replacement Lenses?

    Unfortunately, we do not sell replacement lenses for our sunglasses.

    What are your delivery charges?

    Shipping will be calculated at checkout. Please supply the correct postcode for accurate delivery charges.

    How Long will it take to receive my order?

    Typically, all our orders are shipped within 2 business days. Orders for metro areas will be received in 2-4 business days. Orders for regional areas will be received within 3-7 business days.

    I would like to cancel my order?

    If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service. Please email us at SINsupport@pacificoptics.zohodesk.com to check on the progress of your order.

    International Taxes and Fees

    Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country’s customs policies, please contact your local customs office.