Terms & Conditions

Shipping and Delivery.

Lead Times:

Typically all our orders are shipped within 2 business days. Orders for metro areas will be received in 2-4 business days. Orders for regional areas will be received within 3-7 business days.

Carrier:

We are pleased to offer free Australian delivery on all orders.

International orders will attract a flat fee of A$20.00 per order.

PO Boxes

SIN Eyewear does not allow shipping to PO Boxes. Customers listing PO Boxes as their shipping address will be contacted by a SIN Eyewear representative to change this to an acceptable address.

Delivery:

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Change of Address

We cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service through info@sineyewear.com.au

INTERNATIONAL TAXES AND FEES?

Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country’s custom policies, please contact your local customs office.

Warranty

SIN Eyewear warrants products against manufacturing defects in materials and workmanship for a period of 12months from the date of purchase. SIN Eyewear reserves the right to determine manufacturing defects and requires proof of purchase to qualify products as warrantable. If a product is deemed defective, SIN Eyewear will repair or replace the item at no cost to you.

All claims must be send to info@sineyewear.com.au including one of the following forms of proof of purchase:

  • Your SIN Eyewear Shop Order Number
  • Picture or scan of the physical receipt with a visible date of purchase and retailer name.

We will then be in contact to confirm procedures for return of faulty goods at no cost to you.

Return & Exchanges

If you are not happy with your purchase, sunglasses purchased directly from our online store are eligible for returns or exchange under the following conditions:

  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 14 days of the original delivery to you.
  • Shipping cost for returned / exchanged items will be paid by you.
  • For inquiries regarding an exchange, please contact info@sineyewear.com.au for immediate assistance.

Please send sunglasses to:

Pacific Optics Pty Ltd. / SIN Eyewear
1 Stanmore Road
Yatala
QLD 4207

It is encouraged that you send your product by a traceable method. SIN Polarised Eyewear is not responsible for lost or misdirected packages.

ORDER CANCELLATIONS

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

COUPON CODES

SIN30: SIN30 coupon codes offer customers a maximum of 30% discount on the whole order and must be entered at checkout to apply the discount to the order. SIN30 Coupon codes are capped to a maximum spend of $200 per order and usage is capped to a maximum of 2 uses per logged in customer or guest. FREE SHIPPING is allowed on the SIN30 coupon code for domestic shipping only, International orders will still incur shipping fees.