FAQ

How do I clean my SIN Eyewear?

As all your other favourite things, sunglasses need a bit of love, too. To make sure that your sunnies stay in excellent conditions, please:

  1. Wash your sunglasses regularly in warm soapy water to clean your lenses and frame. Avoid all types of solvents and alcohol
  2. Let your sunglasses dry completely before putting back into your case.
  3. Never leave your sunglasses on the dashboard of a car/ boat or in direct sunlight.
  4. Always use a clean microfiber cleaning cloth to clean your sunglasses. Don’t use dirty or abrasive cloths which could damage the coatings on your lenses.

 

Orders

If I don’t like my SIN Eyewear, can I return or exchange them?

Of course, you can return them. Eyewear purchased directly from our online store can be returned or exchanged under the following conditions:

  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 14 days of the original delivery to you.
  • Shipping cost for returned/exchanged items will be paid by you.
  • For inquiries regarding an exchange, please contact info@sineyewear.com.au for immediate assistance.
  • Just log into your account and you will see a list of your recent orders. Click on an order number to view the details for that order, and within the order you will find a returns link for each item which will take you to the returns page to lodge your request.

 

Please send sunglasses to:

Pacific Optics Pty. / SIN Eyewear Eyewear

1 Stanmore Road

Yatala

QLD 4207

 

It is encouraged that you send your product by a traceable method. SIN Eyewear is not responsible for lost or misdirected packages.

 

How long will it take to receive my order?

Typically all our orders are shipped within 2 business days. Orders for metro areas in Australia will be received in 2-4 business days. Orders for regional areas will be received within 3-7 business days.

International orders will take longer and attract a flat shipping fee of $15.

 

Can I change my order?

We try to process all orders as quick as possible. Changes to your order are possible before the order is dispatched. The quickest way to contact us is via email at info@sineyewear.com.au .

Please state your name and order number and the changes you’d like to make. We will let you know as soon as possible, if we can fulfil the requested changes.

 

What Payment Options do you accept?

We accept the following credit cards:

eWAY Payment Gateway

 

I haven’t received an order confirmation. What does that mean?

If you haven’t received an order confirmation it is likely, that the order hasn’t been processed or that you have entered the wrong e-mail address. If you are certain that your e-mail address is correct, please check your spam folder. In case you still can’t find the order confirmation, please contact us:

Email: info@sineyewear.com.au

 

Warranty

What is SIN Eyewear’s warranty policy?

Your SIN Eyewear has been assembled using premium components which have been carefully inspected. SINeyewear offers a 12 month limited warranty on all its eyewear. This warranty covers all manufacturing and assembly defects but excludes damage or deterioration caused by accident, negligence, and normal wear and tear, scratched, broken or missing lenses, lost screws, fading or peeling of frames.

If you have any issues, please feel free to contact us:

Email: info@sineyewear.com.au

 

Sales

Where can I buy SIN Eyewear?

You can buy SINeyewear Sunglasses direct through our online store or at selected retailers around Australia. You find all our Retailers here.

How can I become a Retailer?

We are always looking for new Retailers which fit SIN Eyewear. If you are interested to become a SIN Eyewear Retailer, please contact us or e-mail us: info@sineyewear.com.au